We value our customers and we take pride in delivering a quick secure and reliable service and take all possible steps to protect our customers where possible. However, it is important that as a customer you protect yourself from fraudsters who will use many different tactics to get your money.
We're a great way to send money to those that you trust, not to someone that you don't know.
Don't allow yourself to be pushed into a hurried decision.
No matter what you're told to the contrary, the reality is that at least 99 percent of everything that's a good deal today will still be a good deal a week from now! The other one percent isn't generally worth risking your money to find out.
There may be times when you'll want to make a prompt decision, but those occasions shouldn't involve an irrevocable financial commitment to purchase a product or make an investment that you're not familiar with from a person or company that you do not know.
Always request written information, by mail (not email) about the product, service, investment or charity and about the organization that's offering it.
For legitimate firms, this wouldn't be a problem but swindlers, however, may not want to give you time for adequate consideration, may not have written material available, or may not want to risk a run-in with legal or regulatory authorities by putting fraudulent statements in writing.
Don't make any investment or purchase you don't fully understand.
Economy has the diversity of investment vehicles and other products available but it's a diversity that includes the bad as well as the good. Unless you fully understand what you'd be buying or investing, you can be badly burned. Swindlers intentionally seek out individuals who don't know what they are doing! They often attempt to flatter prospects into thinking they are making an informed decision.
Check out the company or organization. Never assume a firm wouldn't provide you with information, references, or regulatory contacts unless the information was accurate and reliable, that's precisely what swindlers want you to assume. They know that most people never bother to follow through.
Most victims of fraud contact a regulatory authority or law enforcement agency or the bank/financial institution after they've lost their money in other words when it’s too late. It's far better to make the contact and obtain whatever information is available while they still had their money.
If an investment or major purchase is involved, request that information also be sent to your accountant, financial advisor, banker, or attorney for evaluation and an opinion. Swindlers don't want you to seek a second opinion. Their reluctance or evasiveness could be your tip-off.
Even small amounts are such as retainer or deposits to secure an investment proposal, hold the offer while you think about it, or for the product to be put on hold or for postage costs so you don’t miss out on that ‘Great Deal’ is a target for swindlers. Think of it like this if 1000 people send $30 to a criminal that’s $30,000.
Ask what recourse you would have if you make a purchase and aren't satisfied.
If there's a guarantee or refund provision, it's best to have it in writing and be satisfied that the business will stand behind its guarantee before you make a final financial commitment. Remember swindlers will tell you all the things you want hear, they need to convince you to hand over your money and have no intention of standing behind any promises or guarantees they offer you.
Beware of testimonials or reference provided to you specially ones that seem rehearsed or that give no way of checking out. They may be fictitious or involve nothing more than a member of the criminals network or simply be someone paid a fee to speak well of the company or individual and the product or service being offered to you.
Don't provide personal financial information over the phone unless you are absolutely certain the caller has a bona fide need to know. That goes especially for your credit card numbers and bank account information. The only time you should give anyone your credit card number is if you've decided to make a purchase and want to charge it.
If someone asks for payment via ‘money transfer’ as it’s faster than to their bank account (chances are they don’t have a bank account) cash is anonymous and criminals don’t want any paper trails or electronic banking tracing the criminal activity back to them.
Many business offer online systems to take payments on their behalf so check with the company there using as if this is a swindler they would have lied to the company that they are using too and your information could help catch them.
If necessary, hang up. If you're simply not interested, if you become subject to high-pressure sales tactics, if you can't obtain the information you want or get evasive answers, or if you hear your own better judgment whispering that you may be making a serious mistake, just say good-bye.